Car buying help minus the sales pitch
Stuck or unsure how to start? Get honest answers from a real person (not in sales). No pressure. No hassle. Just straight-up car shopping advice to help you move forward.
We're available from 8a to 7p M-F and 9a to 4p on weekends.
Why you'll love working with our Help Desk
As SoCal's largest auto mall, we built a Help Desk to make your car search easier. Whether you're comparing options or need an honest second opinion, we'll point you the right way.
"I got special treatment. The personal introduction to the dealership made the difference."
Kevin & Brea
Cerritos Auto Square Customers
Connect with the Help Desk, your way
Reach out by text, call, email, or book a quick video chat. We'll help you get your questions answered and make the next step easier.
Book a Free Meeting
Schedule a quick call or video chat with our Help Desk team to get personalized assistance.
Contact the Help DeskFrequently asked questions
If the answers below don't address your question(s), please contact our Help Desk.
How is this service offered at no cost?
Cerritos Auto Square is America's Largest Auto Mall, with 24 dealerships and nearly 50,000 annual sales. This scale allows us to offer services—like our free Help Desk Team—that smaller operations simply can't provide.
When is the Help Desk Team available?
Our Help Desk Team is available 7 days a week from 8a to 7p Monday-Friday and 9a to 4p on weekends. We're here when you need us—whether you're just starting to shop or ready to book a test drive.
How do I contact the Help Desk Team?
You can reach us by phone, text, email, or by scheduling a call through the Calendly app.
Can I call for help with just one item?
Absolutely. Whether you need help narrowing down options, booking a test drive, or just have a quick question—we're here to assist, no matter how big or small the need.
What is the Help Desk?
It's a free, no-pressure service designed to help you navigate the car buying process. Our team assists with vehicle selection, test drive scheduling, and overall support—from start to finish.
Who will I be speaking with?
You'll speak with real people who are knowledgeable about the car shopping process—not a dealership salesperson. Their job is to guide you, not sell to you.
Do I have to buy a car through this service?
Not at all. There's no pressure or requirement to purchase. You're free to explore your options and decide when you're ready.
Can the Help Desk help me compare different brands?
Yes! With 24 dealerships and all the top brands in one location, we'll help you compare vehicles across multiple manufacturers.
What happens after I speak to a Help Desk representative?
You'll receive personalized vehicle recommendations and, if you'd like, we'll schedule test drives at your convenience. And we will back you update during the sales process to make sure you have a great experience.
Is this available to anyone?
Yes—anyone shopping for a vehicle can use the service, whether you're just starting or ready to buy.
Ready to find your next car? We'll make it easy.
Whether you want to browse on your own or get personal support, we'll help you move fast and buy smart.